Legal notice

Article 1: SCOPE OF APPLICATION

The company MOOV360 SRL operates the website www.moov360.com, which specializes in the sale of eco-designed sports articles and accessories. These general contractual terms and conditions apply to any visit to this website, with mere access to the site constituting acceptance of these terms and conditions, which will apply, in particular, to any agreement concluded by users on said site.

These general contractual terms and conditions are made available to the user at all times on the website www.moov360.com, where they can be directly consulted, and may also be provided upon simple request. They constitute the sole basis for commercial negotiation and prevail over the general contractual terms of the counterparty.

Moov360 SRL reserves the right to modify its general contractual terms at any time. Users are therefore advised to regularly consult the latest version of the terms and conditions. In case of modification, the applicable terms are those in effect on the day of the user’s visit to the website or the day the buyer accepts the quote.

For the purposes of these Terms and Conditions of Sale, the following definitions apply:

(i) “Consumer”: Any client (natural person) acting for purposes not related to their commercial or professional activity.

(ii) “User”: Any natural or legal person (B2C or B2B) entering into a contractual relationship with Moov360 SRL, regardless of the nature of the relationship, including, but not limited to, Consumers and Professional Clients. Hereinafter also referred to as “You.”

(iii) “Products”: All goods subject to one or more sales contracts.

(iv) “Custom-made products”: Non-prefabricated products manufactured based on an individual choice or decision of the Consumer.

(v) “Sales Contract”: Any contract under which Moov360 SRL undertakes to transfer ownership of the Products to the Client, and the Client undertakes in return to pay the price of the Products.

Article 2 – PRODUCTS

The website www.moov360.com offers the user the purchase of eco-designed sports articles and accessories, subject to stock availability. Each product includes a detailed description of its essential characteristics, enabling users to select a product suitable for their needs.

The products comply with current regulations concerning safety and health. Product photographs are for illustrative purposes only and do not constitute a contractual document.

Article 3: FORMATION OF THE CONTRACT

3.1 – Order

All contracts are formed in French as follows:

The user logs into their personal account using the username and password chosen during account creation. These credentials are personal and confidential, and the user agrees to keep them secret and not disclose them to third parties. The user is solely responsible for their use. Any login or data transmission using the user’s credentials is deemed to be carried out by the user. In case of loss, theft, or accidental disclosure of credentials, the user must change them immediately. Any misuse or unauthorized use of access codes is the responsibility of the user. Password recovery is available via email.
The user selects one or more products.
The user validates their order after checking the selection. They may verify the order details and total price and correct any errors.
The user selects the delivery method.
The user acknowledges and accepts these terms and conditions by checking the designated box.
The user selects the payment method.
The user confirms the order and payment. This confirmation forms the contract. Moov360 SRL ensures the preservation of the applicable terms and conditions. All provided data and order confirmation are stored on a reliable and durable medium for ten years and may be recorded by the buyer as proof of the transaction.

3.2 – Order Confirmation

Moov360 SRL promptly sends an order confirmation by email to the address provided by the buyer during account creation. This confirmation includes all information provided by the buyer, including any potential issues or reservations and the order reference number assigned by Moov360 SRL.

3.3 – Order Modification

Any modification of an order by the buyer after confirmation is subject to Moov360 SRL’s approval. For order tracking inquiries, the buyer must email daphne@moov360.com.

3.4 – Right of Withdrawal

Consumers have a thirty (30) calendar day withdrawal period from the receipt of the order. The consumer must notify Moov360 SRL of their decision to withdraw by sending the return form via email (daphne@moov360.com) before the deadline.

The buyer must return the product at their own expense, unworn, clean, and unwashed, in its original packaging, within fifteen (15) days of notifying Moov360 SRL. Moov360 SRL will refund the price paid, including delivery costs if the withdrawal concerns the entire order, within fifteen (15) days following notification. Refunds may be delayed until the products are returned or proof of shipment is provided. The consumer is liable for product depreciation.

Article 4 – DELIVERY

4.1 Delivery Method

Delivery occurs upon handover of the products to the buyer. The buyer must check the product and packaging upon receipt. Damaged products should be refused, and reservations must be recorded on the delivery note and communicated to the carrier and Moov360 SRL by registered mail within three (3) days. For consumers personally receiving items, this period is extended to ten (10) days if they could not verify the products’ condition.

4.2 Transport

Moov360 SRL organizes transport. Delivery costs are borne by the buyer, except for Belgian orders over €150, for which delivery is free.

4.3 Transfer of Risk

Risk transfers upon delivery to the buyer, while products are transported at Moov360 SRL’s risk.

4.4 Delays or Non-Delivery

Delivery time is thirty (30) calendar days unless otherwise stated. Delays due to stock shortages or manufacturing of new products do not entitle the buyer to damages, retention, or automatic cancellation. Consumers may request delivery within a reasonable additional period. If not delivered, they may request contract termination and full refund within fourteen (14) days. Moov360 SRL is not liable for incorrect delivery details provided by the buyer.

Article 5 – PRICES

Prices are those in effect at the time of order, inclusive of VAT at the applicable rate, excluding delivery charges.

If pricing errors occur, Moov360 SRL will inform the buyer to reconfirm or cancel the order. Orders with clearly identifiable pricing errors are not binding. Claims regarding price must be made within seven (7) calendar days of order confirmation. Payments are not suspended by complaints.

Foreign currency card payments are converted at the exchange rate on the transaction date.

Article 6 – PAYMENTS

Payment is due at the time of order and may be made by credit card, PayPal, or bank transfer in euros. Payments via card are encrypted. Moov360 SRL reserves the right to verify buyer information and may request identity proof. Failure to respond within three (3) days will result in contract termination. Invoices are issued at delivery.

Article 7 – WARRANTIES

7.1 Legal Warranty

Consumers benefit from a two (2) year legal warranty for non-conforming products.

Defects within six (6) months are presumed to have existed at delivery unless Moov360 SRL proves otherwise.
After six (6) months, the consumer must prove non-conformity.

Exclusions: normal wear, accidental or intentional modifications, improper use, exposure to moisture, fire, earthquakes, or external causes.

Claims must be made in writing to daphne@moov360.com within three (3) days of delivery. Non-conforming products must be returned within fourteen (14) days for repair, replacement, or refund. Returns due to transport damage must be made within three (3) days.

Returned products must include original packaging, accessories, documentation, and proof of purchase. Returns are at the buyer’s risk; recommended shipping is insured.

Remedies: free repair or replacement, gift voucher if unavailable, or full refund. Compensation is limited to the purchase price.

7.2 Right of Withdrawal

Consumers may withdraw from the contract within fourteen (14) days of delivery without penalty. Notification must be sent by email to daphne@moov360.com. The product must be returned in original condition; customized or personalized products are excluded. Return shipping is the consumer’s responsibility. Refunds use the same payment method within thirty (30) days.

Article 8 – WEBSITE

8.1 Access

The site is free and accessible with an internet connection. Equipment and internet costs are the user’s responsibility.

8.2 Functioning

Moov360 SRL will make reasonable efforts to secure and maintain the site, which is available 24/7 except for force majeure or maintenance. Users are responsible for protecting their devices against viruses.

8.3 Cookies

The site uses cookies; users may disable them via browser settings or site controls.

8.4 Hyperlinks

The site may contain links to external sites. Moov360 SRL is not responsible for their content or accessibility.

Article 9 – PERSONAL DATA

Please consult our Privacy Policy for more information.

Article 10 – INTELLECTUAL PROPERTY

All elements on the website (trademarks, logos, software, photos, texts, illustrations, images, videos, sounds, etc.) are protected by intellectual property rights. Any reproduction, use, or distribution without prior authorization from Moov360 SRL is strictly prohibited.

Article 11 – CUSTOMER SERVICE

For any questions or issues related to site use or orders, contact daphne@moov360.com.

Article 12 – APPLICABLE LAW AND JURISDICTION

These Terms and Conditions of Sale, policies, and procedures are governed by Belgian law. The Vienna Convention does not apply.

All disputes are subject to the Courts of the Judicial District of Walloon Brabant (Belgium). Parties will first attempt amicable resolution.

Consumers may also submit disputes to an independent alternative dispute resolution entity: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.