FAQ

See our size guide on each relevant product page.

The customer has 14 days from receipt of the product to request a return. Return shipping costs are the customer's responsibility, whether for an exchange or a refund.

Only the return shipping costs, in the event of an exchange, will be covered by MOOV360.

Once your order has been delivered to your home, we accept returns (of unworn items) for 14 days. Simply make a request in your customer area.

If you purchased your product during an offer, from which you benefited, we will ask you to return the entire package (including the gift received).

For more information, see the Returns and Refunds page

If you wish to return and request a refund for a product order with a gift, we will unfortunately ask you to also return the gift in question. We are still young and unfortunately cannot afford to leave it with you yet.

Refunds are made upon receipt of your package and after verification of its good condition.
Once your refund has been processed, you will receive a confirmation email. You will be able to view your refund directly in your bank account linked to the payment method used when ordering within a few days, depending on your bank.

We extend the life of your clothes by offering you a repair service , tailor-made and where possible, 2 years after purchase.

Only the shipping costs remain your responsibility.

No refund will be issued until Moov360 receives the package at the address provided. The customer is responsible for tracking their package until it is delivered to Moov360.