Privacy policy

 

Personal Information We Collect

 When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you or another individual. Personal information does not include data that has been anonymized or de-identified so that it cannot reasonably identify you. Depending on your use of the Services, your location, and applicable laws, we may collect the following types of personal information:

 

  • Contact details: Name, billing and shipping addresses, phone number, and email address.

  • Financial information: Credit/debit card or financial account details, transaction information, payment confirmations, and other payment-related information.

  • Account information: Username, password, security questions, preferences, and settings.

  • Transaction information: Items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, including past transactions.

  • Communications with us: Messages or inquiries you send, including customer support requests.

  • Device information: Device type, browser, network connection, IP address, and other unique identifiers.

  • Usage information: How you interact with the Services, including navigation patterns and frequency of use.

 

 

 

 

Sources of Personal Information

 We may collect information:

 

  • Directly from you when you create an account, use the Services, communicate with us, or provide information.

  • Automatically via cookies, tracking technologies, or through your device when interacting with the Services.

  • From service providers who assist with technology, analytics, payment processing, fulfillment, or customer support.

  • From partners or third parties with whom we collaborate.

 

 

 

 

How We Use Personal Information

 We may use personal information for purposes such as:

 

  • Providing and improving the Services: To process orders, payments, returns, exchanges, create and manage your account, remember preferences, recommend products, and enhance your shopping experience.

  • Marketing and advertising: To send promotional communications and display targeted advertisements based on your activity.

  • Security and fraud prevention: To protect accounts, verify identity, prevent fraud, and secure our Services.

  • Customer support and communication: To respond to inquiries, provide support, and maintain a relationship with you.

  • Legal compliance: To comply with applicable laws, respond to legal requests, or enforce our terms and policies.

 

 

 

 

How We Share Personal Information

 We may share personal information with:

 

  • Shopify, service providers, and vendors who assist us with payments, IT management, analytics, cloud storage, fulfillment, and customer support.

  • Marketing and business partners to provide advertisements and promotions.

  • Affiliates or members of our corporate group.

  • Third parties as required by law, or in connection with business transactions such as mergers, acquisitions, or bankruptcies.

  • With your consent, for example, when you request shipping or use social media login integrations.

 


For more information about Shopify’s handling of personal data, you can visit Shopify’s Privacy Policy.

 

 

Your Rights and Choices

 Depending on your location, you may have rights including:

 

  • Access: Request access to personal information we hold about you.

  • Correction: Request correction of inaccurate information.

  • Deletion: Request deletion of your personal information.

  • Portability: Request a copy of your information and transfer it to another party where applicable.

  • Opt-out of sale or targeted advertising (where applicable).

  • Manage communication preferences: You may unsubscribe from marketing emails at any time; non-promotional messages may still be sent.

 


If you reside in the UK or EEA, you may also:

 

  • Object to or restrict certain processing of your data.

  • Withdraw consent for processing where consent was the legal basis.

 

We will not discriminate against you for exercising these rights. Verification may be required before processing your request.

 

 

 

Children’s Privacy

 The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. Parents or guardians may request deletion of such information by contacting us.

 

 

 

Security and Retention

 No security system is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security. Retention of personal information depends on factors such as account maintenance, service provision, legal compliance, dispute resolution, or enforcement of agreements.

 

 

 

International Transfers

 Your information may be stored or processed outside your country of residence. Where required, we rely on recognized legal transfer mechanisms to ensure adequate protection.

 

 

 

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. We will post updates on this website and revise the “Last updated” date accordingly.

 

 

 

Contact

For questions about this Privacy Policy or to exercise your rights, please contact us at:

  • Phone: +33 6 12 34 56 78 (exemple, à ajuster si tu as un vrai numéro)

  • Email: daphne@moov360.com

  • Address: Moov360 SRL, Lyon, France

 

For applicable data protection laws, we are the data controller of your personal information.