7-1- Legal warranty :

Each Consumer benefits from a legal warranty period of two (2) years. The Consumer may invoke the legal warranty if the Products delivered do not correspond to the Product requested or ordered (non-conformity), insofar as the Customer was unable to establish this non-conformity at the time of receipt of the Product.

– If the Product is defective within the first six months of delivery, it will be presumed that the defect has existed since delivery. Moov360 SRL can prove otherwise.

– If the Product defect is detected more than six months after delivery, the Consumer must prove the non-conformity of the Product at the time of delivery.

The legal warranty does not apply to damage caused by normal wear and tear, accidental or intentional modifications made to the Product by the Customer, including improper and incorrect use, exposure to moisture, fire, earthquakes or other external causes.

Additional commercial warranties are always possible in accordance with the general terms and conditions and are always expressly communicated.

The Customer or the third party designated by the Customer must check the conformity of the Products at the time of delivery. If the Product is affected by a visible defect, and the recipient notices this defect, he is obliged to file a complaint.

The Customer shall communicate such claims to Moov360 SRL in writing and in an explicit, unambiguous and reasoned manner. This must be done within three (3) calendar days of delivery to the Customer or to the third party designated by the Customer, at the e-mail address daphne@moov360.com. It is the customer’s duty to give sufficient reasons for this communication. In the absence of a (sufficiently) substantiated complaint, the Customer is not entitled to return the Products.

Each Customer is required to return the non-conforming Product to Moov360 SRL within fourteen (14) calendar days of filing the claim for repair, replacement or refund. Otherwise, the suspension of the legal warranty period will be considered null and void.

The fourteen (14) calendar day period does not apply when it is clearly demonstrated that the Product has been damaged in transit. In this case, the Customer must return the Product without delay and at the latest within three (3) calendar days of the complaint.

Products must be returned to Moov360 SRL in their original condition, including packaging, accessories and documentation, and always accompanied by the original invoice or valid proof of payment. Any breach of this obligation will result in a proportional reduction of the refund.

The return of a Product is always at the Customer’s risk. In all cases, we recommend insured return postage to avoid the risk of loss or theft. This return must be made within seven (7) calendar days of the communication.

If the above conditions are met, the customer is entitled in the first instance to repair or replacement of the products ordered free of charge, if the situation permits. Please note that we will only replace the Product with the same item of the same size, depending on available inventory. If the Product cannot be repaired or if the same Product is not available, the Customer will receive a voucher for the value of the original order. The customer always has the right to refuse the voucher and demand a full refund.

Moov360 SRL shall only be liable for a refund if the repair or replacement no longer provides the same benefit to the Customer as the original purchase. The customer must communicate this reason in a clear and reasoned manner. Under no circumstances may compensation or reimbursement exceed the amount invoiced to the Customer.

If the Products have been returned when the conditions were not met, Moov360 SRL will return them to the Customer. The cost of this shipment will be borne by the Customer. Moov360 SRL may store the returned Products on behalf of and at the risk of the Customer until the return costs have been paid.

Unless otherwise expressly stated in these Terms, our liability for any product purchased through our site is strictly limited to the purchase price of that product.

7-2. Right of withdrawal :

The Consumer has a right of withdrawal in accordance with the Code of Economic Law. The right of withdrawal gives the Consumer the opportunity to cancel the Sales Contract within fourteen (14) days of delivery if he is not satisfied with the Product. There is no obligation to state reasons and no penalty. However, Moov360 SRL welcomes your feedback to help us improve our services. From the moment you have notified us of your wish to withdraw, you have fourteen (14) days to send us the parcel.

If the Consumer exercises his/her right of withdrawal in accordance with the legal conditions, Moov360 SRL shall refund the amount actually paid for the Product within thirty (30) calendar days. This rule also applies to orders placed during promotional offers. The Consumer will receive a voucher equal in value to the amount of the initial order, with the exception of return shipping costs. The Consumer always has the right to refuse the voucher and request a refund. In this case, the Consumer will receive a refund equivalent to the total value of the order, excluding return shipping costs. Refunds will be made by the same method of payment used for the original transaction, unless you have expressly agreed to a different method of payment.

No additional fee will be charged for the refund.

The consumer is not entitled to exercise his right of withdrawal if the supply of goods that are manufactured are made to the specifications of the Consumer or if they are clearly personalized.

Please note that you can only exercise your right of withdrawal in accordance with the Belgian Code of Economic Law if you formally inform us in writing within fourteen (14) days of receipt of your order. Notification of withdrawal should be sent by e-mail to daphne@moov360.com

You then have fourteen (14) days to send us your parcel. Please follow the steps outlined in our delivery and returns policy for more information.

Your right to withdraw from the Contract will only apply to items that are returned in the same condition in which you received them. No refund will be given if the item has been used after opening, if it is not in the same condition as when delivered or if it has been damaged. Please take good care of the item(s) in your possession. Please return items using or including their original packaging, instructions and any other documents that may have accompanied them.

The Consumer is responsible for any depreciation of the Products resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Products. Moov360 SRL shall be entitled to charge the Consumer the costs of depreciation on a pro rata basis. This, however, only after Moov360 SRL has refunded the original purchase price to the consumer.

The Consumer must return the Product by a safe means of transport in order to ensure that the Product arrives in good condition. We strongly recommend that you insure your shipment as you are responsible for the condition of the items and will be held liable for any damage to the items until they reach our warehouse. In the event of a dispute, we also recommend that you keep proof of dispatch.