7-1- Legal guarantee :

Each Consumer benefits from a legal guarantee period of two (2) years. The Consumer may invoke the legal guarantee if the Products delivered do not correspond to the Product requested or ordered (non-conformity), insofar as the Customer was unable to establish this non-conformity at the time of receipt of the Product.

- If the Product is defective within the first six months after delivery, it shall be presumed that the defect existed since delivery. Moov360 SRL may prove otherwise.

- If the defect in the Product is detected more than six months after delivery, the Consumer must prove the non-conformity of the Product at the time of delivery.

The legal warranty does not apply to damage caused by normal wear and tear, accidental or intentional modifications made to the Product by the Customer, including improper and incorrect use, exposure to moisture, fire, earthquakes or other external causes.

Additional commercial guarantees are always possible in accordance with the general terms and conditions and are always expressly communicated.

The Customer or the third party designated by the Customer is obliged to check the conformity of the Products at the time of delivery. If the Product has a visible defect and the recipient notices this defect, he is obliged to file a complaint. 

Customer shall communicate such claims to Moov360 SRL in writing and in an explicit, unambiguous and reasoned manner. This shall be done within three (3) calendar days of delivery to the Customer or to the third party designated by the Customer, at the email address daphne@moov360.com. It is the duty of the Customer to give sufficient reasons for this communication. In the absence of a (sufficiently) substantiated complaint, the Customer is not entitled to return the Products.

Each Customer shall return the non-conforming Product to Moov360 SRL within fourteen (14) calendar days from the filing of the claim for repair, replacement or refund. Otherwise, the suspension of the legal warranty period shall be considered void. 

The fourteen (14) calendar day period does not apply when it is clearly demonstrated that the Product is damaged as a result of transport. In this case, the Customer shall return the Product without delay and at the latest within three (3) calendar days after the complaint.

Products must be returned to Moov360 SRL in their original condition, including packaging, accessories and documentation, and always accompanied by the original invoice or valid proof of payment. Failure to do so will result in a proportional reduction of the refund.

The return of a Product is always at the Customer's risk. In all cases, we recommend a return by registered mail and insured to avoid the risk of loss or theft. This return must be made within seven (7) calendar days following the communication.

If the above conditions are met, the customer is entitled in the first instance to repair or replacement of the ordered products free of charge, if the situation permits. Please note that we will only replace the Product with the same item of the same size, depending on available inventory. If the Product cannot be repaired or the same Product is not available, the Customer will receive a voucher equal to the amount of the original order. The Customer always has the right to refuse the voucher and demand a full refund.

Moov360 SRL shall only be obliged to provide a refund if the repair or replacement no longer provides the same benefit to the Customer as the original purchase. The Customer shall communicate this reason in a clear and reasoned manner. Any compensation and refund shall in no case exceed the amount invoiced to the Customer.

If the Products have been returned without the conditions being met, Moov360 SRL shall return them to the Customer. The cost of such return shall be borne by the Customer. Moov360 SRL may store the returned Products on behalf of and at the risk of the Customer until the return shipping costs have been paid.

Unless otherwise expressly stated in these Terms, our liability in respect of any product purchased through our site is strictly limited to the purchase price of that product.

7-2. Right of withdrawal :

The Consumer has a right of withdrawal in accordance with the Code of Economic Law. The right of withdrawal gives the Consumer the possibility to cancel the Sales Contract within fourteen (14) days after delivery if he is not satisfied with the Product. No obligation to state reasons or penalty is required. However, Moov360 SRL welcomes your feedback in order to improve its services. From the moment you have notified us of your wish to withdraw, you have fourteen (14) days to send us the package.   

If the Consumer exercises his/her right of withdrawal in accordance with the legal requirements, Moov360 SRL shall refund the amount actually paid for the Product within thirty (30) calendar days. This rule shall also apply to orders placed in connection with promotional offers. The Consumer will receive a voucher equal to the amount of the original order, excluding return costs. The Consumer always has the right to refuse the voucher and request a refund. In this case, the Consumer will receive a refund equivalent to the total value of the order, except for the return costs. The refund will be made by the same method of payment used for the original transaction, unless you have expressly agreed to a different method of payment. 

No additional fee will be charged for the refund.

The consumer is not entitled to exercise his right of withdrawal if the goods are supplied which are manufactured to the consumer's specifications or are clearly personalised.

Please note that you can only exercise your right of withdrawal in accordance with the Belgian Code of Economic Law if you formally notify us in writing within fourteen (14) days of receiving your order. The notice of withdrawal must be sent by e-mail to daphne@moov360.com 

You then have fourteen (14) days to send us your package. Please follow the steps outlined in our delivery and returns policy for more information. 

Your right to withdraw from the Contract will only apply to items that are returned in the same condition as you received them. No refund will be given if the item has been used after being opened, if it is not in the same condition as when it was delivered or if it has been damaged. You are therefore requested to take care of the item(s) in your possession. Please return the item(s) using or including the original packaging, instructions and any other documents, if any, that accompanied the item(s).

The Consumer shall be responsible for any depreciation of the Products resulting from handling beyond what is necessary to establish the nature, characteristics and operation of the Products. Moov360 SRL shall be entitled to charge the Consumer the costs of depreciation on a pro rata basis. This, however, only after Moov360 SRL has refunded the original purchase price to the Consumer.

The Consumer must return the Product by a secure means of transport to ensure that the Product arrives in good condition. We strongly recommend that you insure your shipment as you are responsible for the condition of the items and will be held liable for any damage to the items until they arrive at our warehouse. In the event of a dispute, we also recommend that you retain proof of posting.